Contact information

Contact Information

At ToteLoom.store, we value every customer and are committed to providing responsive, friendly, and professional support. Whether you have questions about our products, your order, shipping, returns, or general inquiries, our customer service team is here to assist you.

We believe that excellent customer service is just as important as offering quality products. Every message we receive is handled with care, and we strive to respond as quickly and efficiently as possible.

Contact Details

Store Name
ToteLoom.store

Website
https://ToteLoom.store

Customer Support Email
support@ToteLoom.store

Phone Number
(888) 288-2106

Business Address
1049 Old Malone Hwy
Kahnawake, Quebec J0L 1B0
Canada

Customer Service Hours

Our support team is available during the following business hours:

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday
10:00 AM – 4:00 PM (EST)

Sunday & Public Holidays
Closed

We aim to respond to all email inquiries within 24 business hours. During holidays or promotional periods, responses may take slightly longer, and we appreciate your patience.

How We Can Help

Our customer support team is happy to assist with:

  • Product information and recommendations
  • Order status updates
  • Shipping and delivery questions
  • Return and refund requests
  • Exchange inquiries
  • Payment assistance
  • Account-related questions
  • Website support
  • General feedback and suggestions

No matter your question, we are committed to providing clear, timely, and helpful assistance.

Order Support

To help us resolve your inquiry as quickly as possible, please include the following information when contacting us:

  • Your full name
  • Order number
  • Email address used during checkout
  • Description of your request
  • Photos (if reporting a damaged or incorrect item)

Providing complete information helps us process your request more efficiently.

Shipping & Delivery Assistance

If you have questions regarding:

  • Shipping times
  • Tracking information
  • Delivery updates
  • Address changes
  • Lost packages

Our team will gladly work with our shipping partners to provide the latest available information and assist you throughout the delivery process.

Returns & Refunds

We proudly offer:

  • 30-Day Free Returns
  • 30-Day Refund Guarantee

If you wish to return an item or request a refund, please contact us before sending any products back. Our team will provide detailed return instructions and guide you through the process.

Product Questions

Need help choosing the right tote bag?

We're happy to answer questions about:

  • Materials
  • Dimensions
  • Capacity
  • Colors
  • Features
  • Product care
  • Everyday use
  • Travel suitability

Our goal is to help you find the perfect bag for your lifestyle.

Business Information

Founded in 2022, ToteLoom.store specializes in thoughtfully designed tote bags that combine style, functionality, and everyday practicality.

Our collections include:

  • Canvas Tote Bags
  • Everyday Tote Bags
  • Large Capacity Tote Bags
  • Work Tote Bags
  • Shoulder Bags
  • Eco-Friendly Tote Bags
  • Fashion Tote Bags
  • Travel Tote Bags

We proudly serve customers worldwide with Free Worldwide Shipping and a 30-Day Free Return & Refund Policy.

Our Commitment

Every inquiry matters to us.

We are committed to providing:

  • Friendly customer service
  • Fast response times
  • Honest communication
  • Reliable after-sales support
  • A seamless shopping experience

Thank you for choosing ToteLoom.store. We appreciate your trust and look forward to serving you.