Shipping policy

Shipping Policy

Welcome to ToteLoom.store. We are committed to delivering your order safely, efficiently, and as quickly as possible. Whether you're purchasing a classic canvas tote, a work bag, or an everyday carry essential, our goal is to provide a smooth shipping experience from checkout to delivery.

This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery times, tracking information, customs responsibilities, and other important shipping details.

By placing an order with ToteLoom.store, you agree to the terms outlined below.

1. Shipping Coverage

We proudly offer FREE Worldwide Shipping.

We currently deliver to customers in most countries and regions around the world where our shipping partners operate.

If shipping restrictions apply to your destination, our customer support team will notify you promptly after your order is placed.

2. Shipping Cost

We believe premium shopping should include simple pricing.

That's why we offer:

FREE SHIPPING on every order.

There are no minimum purchase requirements and no hidden shipping fees during checkout.

3. Order Processing

Orders are processed Monday through Friday, excluding public holidays.

Typical processing time:

  • Order Verification: 1 Business Day
  • Packing & Quality Inspection: 1–2 Business Days
  • Shipment Preparation: 1 Business Day

Most orders are processed within 1–3 business days.

During holidays or promotional events, processing may require additional time.

4. Estimated Delivery Time

After your package has been shipped, estimated delivery is:

7–10 Business Days

Delivery estimates may vary depending on:

  • Destination country
  • Customs clearance
  • Local courier services
  • Weather conditions
  • Peak shopping seasons
  • National holidays

While we work hard to meet estimated delivery times, these estimates are not guaranteed.

5. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing:

  • Order number
  • Purchased items
  • Shipping address
  • Billing information
  • Payment confirmation

If you do not receive this email, please contact us.

6. Shipping Confirmation

Once your package has been dispatched, you will receive another email containing:

  • Shipping confirmation
  • Tracking information (when available)
  • Estimated delivery timeframe

Please allow up to 48 hours for tracking information to become active.

7. Tracking Your Order

Most shipments include tracking information.

You may track your order using the shipping confirmation email.

If you experience difficulties locating your package, our support team will gladly assist you.

8. Customs & Import Duties

International orders may be subject to customs inspections depending on local regulations.

Any applicable customs duties, taxes, import fees, or government charges are determined by your country's customs authority.

Customers are responsible for complying with local import regulations.

9. Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

Incorrect or incomplete addresses may result in:

  • Shipping delays
  • Failed deliveries
  • Returned packages

If you notice an error, contact us immediately.

We will make every reasonable effort to update your shipping information before your order ships.

10. Failed Deliveries

A shipment may be returned if:

  • The address is incorrect.
  • Delivery attempts are unsuccessful.
  • The package is refused.
  • Local carrier requirements are not met.

If this occurs, please contact our customer support team to discuss available options.

11. Lost Packages

If your package appears to be delayed or lost, please notify us.

We will work with our shipping partners to investigate the shipment and provide updates throughout the process.

Customer satisfaction remains our highest priority.

12. Damaged Packages

If your order arrives damaged:

Please contact us as soon as possible.

Include:

  • Order number
  • Photos of the package
  • Photos of the damaged product
  • Description of the issue

Our team will review your case promptly and provide an appropriate resolution.

13. Multiple Shipments

If your order contains multiple products, items may occasionally ship separately depending on inventory availability or warehouse locations.

There will be no additional shipping charge for split shipments.

14. Shipping Delays

Unexpected delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Carrier operational issues
  • Public holidays
  • Natural disasters

We appreciate your patience should such situations arise.

15. Order Changes

If you need to modify your order or shipping address, please contact us immediately.

Changes can generally be made before your order enters the fulfillment process.

Once an order has shipped, modifications may no longer be possible.

16. Contact Us

If you have questions regarding shipping or delivery, please contact us.

ToteLoom.store

Email: support@ToteLoom.store

Phone: (888) 288-2106

Business Address:
1049 Old Malone Hwy
Kahnawake, Quebec J0L 1B0
Canada

Our customer support team is always happy to assist and is committed to making your shopping experience with ToteLoom.store simple, reliable, and enjoyable.