Shipping policy
At ToteLoom, we aim to make ordering practical home organization products convenient wherever you live.
Free Worldwide Shipping
We provide free worldwide shipping on all orders placed through ToteLoom.store.
There is no minimum purchase requirement for standard free shipping unless otherwise clearly disclosed during checkout.
Processing Time
Orders generally require approximately 1–2 business days for processing before shipment.
Processing may include payment verification, order preparation, packaging, and fulfillment.
Orders placed on weekends or recognized holidays may begin processing on the next available business day.
Estimated Shipping Time
Once your order has been processed, estimated delivery is:
7–10 business days
This timeframe is an estimate rather than a guaranteed delivery date.
International Orders
We ship internationally to supported destinations.
International shipments may be subject to customs procedures, import regulations, inspections, or other requirements imposed by the destination country.
Where taxes, duties, customs charges, or similar government-imposed fees apply, responsibility will be determined by the laws and checkout terms applicable to the order.
Tracking Information
When tracking is available, customers will generally receive shipment confirmation and tracking information using the contact details provided during checkout.
Please allow time for a carrier's tracking system to update after shipment.
Delivery Delays
While we work with fulfillment and delivery providers to maintain reliable shipping, delays may occasionally occur due to weather, carrier disruptions, customs procedures, high seasonal demand, public holidays, transportation issues, or other circumstances beyond our reasonable control.
If your shipment is significantly delayed, contact our customer support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If you discover an error in your address after ordering, contact us immediately. We cannot guarantee that an address can be changed once fulfillment or shipment has begun.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, contact support@ToteLoom.store with your order information.
For damaged deliveries, photographs of the package and product may help us investigate and provide an appropriate resolution.
Shipping Support
For shipping assistance, contact ToteLoom at:
Business Name: ToteLoom
Website: ToteLoom.store
Email: support@ToteLoom.store
Phone: (888) 288-2106
Address: 1049 Old Malone Hwy, Kahnawake, Quebec J0L 1B0, Canada
Established: 2022