Refund policy
At ToteLoom.store, we want every customer to shop with confidence. We carefully select every tote bag in our collection and strive to provide products that meet high standards of quality, durability, and craftsmanship.
If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, cancellations, and other related matters are handled.
By placing an order on ToteLoom.store, you agree to the terms outlined below.
1. Our Promise
Customer satisfaction is our priority.
We proudly offer:
- Free Worldwide Shipping
- 30-Day Free Returns
- 30-Day Refund Guarantee
- Friendly Customer Support
- Secure Shopping Experience
Our goal is to make every purchase simple, transparent, and worry-free.
2. Return Eligibility
You may request a return within 30 calendar days after your order has been delivered.
To qualify for a return, items should generally meet the following conditions:
- Unused whenever reasonably possible
- In original condition
- Free from intentional damage
- Returned with original packaging whenever available
- Include all accessories received with the order
We understand that customers may inspect products after delivery. Normal inspection is acceptable.
3. Free Returns
ToteLoom.store proudly provides FREE RETURNS on eligible orders.
You will not be charged any return handling fee for approved returns made within our return window.
Our customer support team will provide return instructions after reviewing your request.
4. Refund Eligibility
Once your returned item has been received and inspected, your refund will be processed.
Refunds may be approved for:
- Product defects
- Shipping damage
- Incorrect item received
- Manufacturing issues
- Missing components
- Eligible customer returns within 30 days
Refunds are normally issued using the original payment method.
5. Refund Processing Time
After your return has been approved:
- Inspection: 1–3 business days
- Refund processing: 2–5 business days
- Bank or card processing: 3–10 business days
Actual processing time depends on your payment provider.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as possible.
To speed up the process, include:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the issue
We will evaluate your request promptly and arrange an appropriate resolution.
7. Incorrect Items
If you receive the wrong product, please contact us immediately.
Once confirmed, we will work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.
8. Exchanges
If you would like a different style or color, please contact our customer support team.
Exchanges are subject to product availability.
If the requested item is unavailable, alternative solutions may be offered.
9. Order Cancellation
Orders may be cancelled before shipment.
Once an order has entered shipping or fulfillment, cancellation may no longer be possible.
Please contact us as soon as possible if you need to modify or cancel your order.
10. Non-Returnable Situations
Returns may not be accepted when products have:
- Been intentionally damaged
- Been significantly altered
- Been misused
- Been lost after delivery
- Been returned outside the 30-day return period without prior approval
These situations are reviewed individually.
11. Late or Missing Refunds
If your refund has not appeared:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
- Allow several business days for processing.
If you still require assistance, please contact our support team.
12. Return Instructions
Before returning any item, please contact us first.
Our support team will provide:
- Return authorization
- Return instructions
- Packaging guidance
- Processing updates
Please do not send products back without contacting us first.
13. Gifts
If an item was purchased as a gift and qualifies for return, our team will review the best available resolution based on the order details.
14. International Returns
Because we ship worldwide, return processing times may vary depending on destination and local shipping services.
Our support team will assist throughout the process.
15. Contact Us
If you have questions about returns or refunds, please contact us.
ToteLoom.store
Email: support@ToteLoom.store
Phone: (888) 288-2106
Address:
1049 Old Malone Hwy
Kahnawake, Quebec J0L 1B0
Canada
Our customer support team is committed to providing timely, courteous, and professional assistance to ensure every customer enjoys a positive shopping experience at ToteLoom.store.